A Zendesk alternative for WhatsApp, with AI in the price
Tobachat is a Zendesk alternative for teams whose customers mostly use WhatsApp: a shared inbox with the AI agent built in, at €29, €99 or €199 a month with unlimited users. Zendesk is a full help desk with tickets, email, phone and a help center, priced per agent from €55 a month for Suite Team billed yearly, plus a fee for each AI resolution beyond the ones included.
Where each one fits
Zendesk is the better pick when
- Email, phone, and chat all have to land in one ticketing system.
- You want a public help center or knowledge base for customers.
- You need one of the more than 1,800 apps and integrations in its marketplace.
Tobachat is the better pick when
- Your customers send far more WhatsApps than emails.
- You'd rather pay per plan than per agent.
- Data should be stored in the EU on every plan, without an add-on.
- Campaigns and automations belong in the same place as the inbox.
Zendesk and Tobachat, side by side
| Compared | Zendesk | Tobachat |
|---|---|---|
| Built for | Customer service across email, phone, chat, messaging, and self-service | Customer contact on WhatsApp |
| Price | Per agent: Suite Team is €55 a month per agent, billed yearly | Per plan: €29, €99 or €199 a month, with unlimited users |
| AI agent | Per automated resolution: a few included per agent each month, then €1.50 to €2 each | Included in every plan, no fee per answer |
| In every Suite plan. Meta's usage fees may apply | Included. Meta's fees go to Meta directly, with no markup | |
| EU data location | Free add-on from Suite Professional (€115 per agent). For messaging, only on accounts created after April 17, 2023 | In the EU, on every plan |
| Try it free | 14 days | Free plan, no credit card |
| Integrations | More than 1,800 apps, partners, and integrations | Zapier and webhooks |
Checked on 29 September 2026 against Zendesk's own website, as shown to a visitor in the Netherlands. Prices exclude VAT and may have changed since.
Moving from Zendesk
You can keep Zendesk for email and phone, and move only WhatsApp.
Free up the number
Remove the WhatsApp channel in Zendesk so the number can be connected elsewhere.
Connect it to Tobachat
Start free and link the number through Meta's own sign-up window.
Set up flows and the team
Import contacts from a CSV file, build your flows, submit your templates, and invite your colleagues.
Common questions
Other alternatives to Zendesk
Trengo
Email, live chat, social and voice in one inbox, from €349 a month, plus a fee per AI conversation.
Twilio
WhatsApp as an API to build into your own software, at $0.005 a message plus Meta's fee.
Freshdesk
An email-first helpdesk where each WhatsApp message becomes a ticket, from $19 per agent a month billed yearly.
ManyChat
Automation for Instagram, WhatsApp, TikTok and Messenger, priced by active contacts.
Wati
Also WhatsApp first, on a subscription in US dollars with message fees and add-ons billed separately.
Front
A shared inbox built around email, where WhatsApp is a paid add-on from $65 per seat a month.
Bird
MessageBird is now Bird: APIs for email, SMS, WhatsApp and voice, billed per message.
Chatwoot
An open-source help desk you host yourself or run in their cloud, from $19 per agent a month.
360dialog
Access to the WhatsApp Business API with no screen of its own, from €49 per number a month.
SleekFlow
WhatsApp, Instagram, Messenger and email in one inbox, from $49 a month billed yearly. AI agents from Pro.
Superchat
WhatsApp, Instagram, email and more in one inbox, from €89 a month on a 12-month term. AI agent from Professional.
Chatarmin
WhatsApp marketing and AI customer service for webshops. Prices on request, Meta fees at cost.
Interakt
WhatsApp and Instagram, $55 or $69 a month plus taxes, with AI agents as a $74.99 add-on.
AiSensy
WhatsApp campaigns and chatbots from $45 a month with 5 agents, chatbots and AI as paid add-ons.
Saysimple
WhatsApp, Messenger, Instagram, webchat and email, from €119 a month billed yearly on a 12-month contract.
CommuniQate
WhatsApp only, Start €39, Growth €99 and Accelerator €249 a month, priced by users and active contacts.
See your WhatsApp conversations in one shared inbox
Start free, no credit card. One price a month, not one per agent.
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